If you’re an agent or manager at a call center, the best headset will help your team deliver high-quality customer calls. The last thing you want your team to deal with is disgruntled customers due to poor sound quality or static interference. You can avoid this by choosing a headset that features noise cancelling technology to minimize ambient distractions and ensure your caller hears them clearly on the other end. With the right headset, you can improve your customer service and boost staff morale by ensuring they’re able to focus on their duties without being distracted by incoming chatter.
In addition to noise reduction, you’ll also want to consider your headset’s microphone and audio clarity. A headset with a good microphone will allow your agents to communicate with their callers without having to raise or repeat their voice, which can cause frustration for both parties. Look for models that feature noise cancellation technologies to reduce disruptive keyboard sounds and nearby conversations, while audio clarity filters out echo and feedback to keep your callers happy and engaged.
The comfort of your headsets is also essential, as call centre employees are often required to wear them for long periods of time. The best call center headsets will be lightweight and ergonomic, reducing neck strain and fatigue to make the wearer more comfortable. Choose models that offer comfortable leather earpads and soft padding, and consider additional features like a flexible headband to further enhance comfort and ease of use.
Whether you’re looking for wired or wireless headsets, the type of connection will be a consideration, depending on your call center environment and mobility needs. Wired headsets typically have a USB port for simple computer connection, while wireless models offer freedom of movement thanks to DECT technology or Bluetooth connectivity. Wireless headsets have a variety of other connectivity options, including NFC for one-touch pairing, RF for unrestricted range, and Bluetooth 5.0 for advanced features.
When it comes to choosing the best call center headset for your business, you’ll need to weigh up the pros and cons of each option based on your specific call center requirements and budget. While wireless headsets are ideal for call centers with more flexible workspaces, many businesses prefer the reliable, consistent performance of a wired headset to minimise downtime and costs.
With a variety of wired and wireless headsets to choose from, you can find the perfect solution for your company. Browse the selection at EKSAtelecom to find high-quality headsets that are designed for comfort, crystal-clear communication, and enhanced productivity. For more information, contact us today! We’d love to talk through your requirements and find the perfect product for you. Our experts are on hand to answer all of your questions. Our products are backed by our industry-leading support and warranty programs to help you stay confident in your purchase. We also offer a wide selection of accessories to protect your headsets from damage and prolong their lifecycle. best call center headset