Supply chain management solutions is an essential process that ensures the delivery of products to consumers. This includes everything from sourcing raw materials to delivering finished goods.
Reduce costs with a robust supply chain management system. Rootstock’s ERP supply chain planning tools help planners stay in sync with supplier capabilities, production needs and customer demand.
Inventory management is a key element of supply chain management. It involves coordinating short- and long-term product planning to meet market demand with the least amount of risk. This includes determining best-practices for raw materials, manufacturing and logistics to achieve efficiency and profitability.
Maintain accurate forecasts and operational responsiveness with inventory management solutions that streamline requisition processes, improve collaboration with suppliers and enable faster order fulfillment. Eliminate inefficiencies with a unified ERP platform that integrates with supply chain management tools. Streamline purchase requisitions, create purchasing agreements and manage landed cost accounting to reduce inventory carrying costs, while improving productivity and customer service.
Effective inventory management can reduce the amount of time goods spend in storage, reduce costly overselling and eliminate waste through better utilization of warehouse space. It also reduces risks such as theft, natural disasters or obsolescence.
Customer Relationship Management
Customer Relationship Management (CRM) solutions bundle up data on individual customers, making it possible for different departments to communicate with each other. As an example, when a customer calls for service, the support staff can instantly pull up detailed information on previous purchases. This gives the support staff a leg-up on providing personalized service.
Some CRM tools also include a degree of automation, helping to qualify prospects into high-quality leads based on factors such as buyer sentiment, frequency and recency of contact and purchase history. This helps to improve marketing efficiency by reducing time spent on unqualified leads.
Some systems also incorporate the ability to gather feedback from customers through various channels such as surveys, emails, phone calls and even social media. This allows the entrepreneur to get a feel for what customers are thinking about their product offerings, which can inform future products and services. This can help to reduce customer attrition and increase sales.
Order management solutions allow for a smooth process of customer orders, from capture and configuration to fulfillment and shipment. They can be used by direct sales, partner sales, telesales or digital commerce channels. They can be a key driver to customer satisfaction and profitability.
Get insight into inventory levels, order status, and performance to ensure customers’ service requests are fulfilled with a single view of the back-end supply chain. Make promise fulfillment profitable with fulfillment sourcing that considers dozens of real-time factors like inventory, promotions and labor resources to minimize bottom line costs.
Manage omnichannel ordering, delivery and returns from a single system that provides a robust, end-to-end supply chain execution capability. Whether you are a specialty or big box retailer, wholesale brand with stores or a direct-to-consumer (DTC) brand, an integrated suite of warehouse management systems, transportation management systems and micro-fulfillment centers can help you meet and exceed your customer’s expectations. It is a key to success in the battle for retail supremacy.
Vendor Relationship Management
Vendor relationship management is a process that includes due diligence, vendor selection and contract negotiation. It focuses on building a positive working relationship with vendors and setting clear contractual terms, including service-level agreements, confidentiality requirements and termination clauses. It also involves establishing effective monitoring and reporting processes and implementing risk mitigation strategies.
It’s critical to maintain a good relationship with vendors, especially in healthcare facilities. The vendors that serve hospitals directly impact patient safety, regulatory compliance, hospital budgets and community perception. Effective VRM processes help ensure that hospitals get the products and services they need at a reasonable cost.
VRM can improve procurement processes by facilitating collaboration with suppliers. It also helps FMs consolidate their vendor base, which reduces administrative costs such as freight costs. It can also increase productivity by allowing staff to focus on important tasks instead of managing a complex spreadsheet. And it can help prevent costly errors, like payment mistakes. CMMS tools can help FMs perform more in-depth vetting on new vendors by keeping contracts, contact information and certifications all in one place.